Sales & Logistics Policy – Runnix 3D

This document outlines the commercial and logistics policies of Runnix 3D, operated by Alnix, to provide sustainable, personalized, and innovative footwear solutions via 3D printing technology.

1. Sales Model

Runnix 3D operates under a Direct-to-Consumer (D2C) model. All orders are placed through our official platform and are produced on-demand to reduce overproduction and minimize environmental impact.

2. Production & Delivery Times

Each pair of sneakers is made to order based on customer specifications. The production and delivery times are longer compared to traditional retail, and are estimated as follows:

• Standard: 2–4 weeks depending on location
• Express (if available): 5–7 business days

3. Packaging & Tracking

All products are shipped in eco-friendly packaging. Each shipment includes:

• Interactive unboxing with a QR code for videos or setup guides
• Eco-friendly cleaning kit for sneaker care
• Tracking updates through our app or web portal

4. Returns & Warranty

Runnix 3D offers a 2-year warranty on all products. Returns are accepted within 14 days of delivery if the product is unused. Custom items may have specific return conditions.

5. Sustainable Logistics

We prioritize eco-friendly logistics, using methods such as:

• Bike delivery services for local areas
• Recyclable or biodegradable packaging
• Carbon-reduced shipping methods

6. International Shipping

We offer global shipping. Shipping costs and delivery times vary by location. Customs duties and taxes are the responsibility of the customer.

7. Contact & Support

If you have any questions, need help with your order, or require personalized recommendations, our support team is available through:

• Email: support@runnix3d.com
• WhatsApp: +1 234 567 890
• Social Media: @runnix3d on Instagram, Twitter, and Facebook